We do not offer refunds or exchanges for opened products.The genuine cases of leakage, missing product(s), wrong delivery will be taken into consideration. In case of damage or quality issues with the product, please reach out to us at sales@nishviaak.in or WhatsApp/Call at our customer care number +919971336130(Timings: 10:00 am – 8:00 pm)within 24 hours of delivery with supporting Images and Video, so we can address your concern at the earliest. We will try our best to provide a solution in the best possible way.